the product has a damaged seal and/or serial number, as well as if you tried to rectify the malfunction yourself;
non-standard power supplies were used, accessories that were not certified by the manufacturer for use with a specific product and which caused the malfunction;
the malfunction was caused by the elements (flood, hurricane, lightning strike, fire, earthquake);
the cause of the malfunction is foreign bodies, liquids, or insects that have got into the goods;
the malfunction was caused by a mismatch of the input voltage/telecommunications/cable networks with the specified standards, fluctuations in voltage temperature, as well as other domestic and external factors (soot, smoke, dust, moisture);
did not receive regular maintenance (applies to products that require it).
Before handing over the goods to the service
Before handing over the goods to the service, take care of the safety of your data. The Warranty Center is not responsible for the safety of user data, so please make sure to make a backup.
In case the product is damaged or defective, you have the following options:
go to the service center specified in the warranty card (do not forget the proof of purchase and the warranty card!)
visit our store at st. Firsa Sadovnikova street 39 on weekdays from 10.00 to 18.00
Warranty period that is longer than 2 years
Some of our suppliers provide a warranty service that is longer than 2 years (also for legal entities).
The brands warranty period can be found in the following table: