Service protection with DJI Care Refresh CP.SH.CR000733.01

Service protection with DJI Care Refresh

DJI Care Refresh is service protection for your drone that provides, for a small additional fee, two replacements of damaged equipment per year. It covers damage caused by collisions or product contact with water, among other things. The damaged equipment will be replaced with new or equivalent new equipment. The service package can be activated once up to 48 hours after the first launch of the drone, or at a later date after sending a verification video to DJI. The official manufacturer's warranty applies during the service period.

DJI Mini 5 Pro

For the DJI Mini 5 Pro drone, the cost of the first replacement under DJI Care Refresh is 459 PLN. Each subsequent replacement incurs a fee of PLN 479. The cost of the Flyaway service is 1595 PLN*.

*When reported directly to the manufacturer, the replacement amount is subject to change depending on the current exchange rate.

Flyaway Coverage

DJI Care Flyaway is an additional service in the DJI Care Refresh service plan, allowing you to get a brand new drone if the previous one flies away for unknown reasons and cannot be recovered. If the drone is unintentionally lost, you only need to pay the appropriate service fee to receive a brand new product. This service is available to all users who have purchased DJI Care Refresh protection (applies to selected drone models), including those who purchased it before the Flyaway service was introduced.

• DJI Care Refresh (annual plan) offers two replacements and the ability to use Flyaway Coverage once.
• DJI Care Refresh (2-year package) offers four exchanges and the ability to use Flyaway Coverage twice.

Activating Flyaway Coverage

To use Flyaway Coverage, users must link their DJI account and control camera to the drone using the DJI Fly app. If this is not done before the device possibly flies away, the replacement service cannot be used.

How to activate DJI Care Refresh

1. The code should be activated at the DJI Care activation page.
2. During the activation process, you need to provide the content of the Care Refresh code, the serial number of the device (located directly on the product), and the details of the person activating the Package (name, email address).
3. The Care Package will be activated and automatically assigned to the corresponding region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe!

It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the condition of the device to the manufacturer. Detailed information and a sample video are available on the DJI website.

When an accident happens

The procedure for dealing with an accident is straightforward. Report the crash and send the damaged equipment to DJI's warranty service, noting that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether to opt for it or prefer to use the Service replacement. If you choose the second option, you only need to pay the appropriate fee - you will receive the replaced device on a priority basis, and if you are in the same region where the DJI Care Refresh service was purchased, shipping will be paid for by the manufacturer!

1. The user reports the defect and sends the drone to DJI's service center with a note that it has DJI Care Refresh.
2. The user receives a repair quote and decides whether to have the repair/replacement done for a fee or by DJI Care Refresh.
3. After choosing DJI Care Refresh, the user pays the replacement fee and receives another unit or new replacement parts, such as gimbal, camera, or propellers.
4. The replaced product is delivered to the user on priority with free shipping.

Cases covered by DJI Care Refresh

By purchasing DJI Care Refresh, you protect your drone from various incidents, including falls, drowning, collisions, or accidents caused by equipment signal interference. DJI Care Refresh also covers accidents caused by operator fault.

• User error.
• Signal interference.
• Collision.
• Drowning (the condition for coverage is to bring the wrecked drone to the manufacturer's service center).
• Collapse.

DJI Care Refresh does not cover

1. Lost or partially lost drone, gimbal, or accessories.
2. Theft or abandonment of the product.
3. Damage caused by flying in inappropriate weather conditions.
4. The transmitter and additional accessories.
5. Deliberate loss of the drone.
6. Damage to the housing that does not affect the operation of the product.
7. Direct or indirect damage caused by acts of God.
8. Defects occurring outside the validity period of DJI Care Refresh.
9. Additional charges related to upgrading the model or improving its performance.
10. Malfunctions resulting from modifications not in accordance with the user manual or from using incompatible batteries and chargers.
11. Defects resulting from the use of unauthorized accessories, batteries, or software.

*For more on DJI Care Refresh, see the official document.

• User manual